Professional Virtual Assistant Solutions

Frequently asked Questions

About Professional Virtual Assistant Solutions

Where are you located?

I am located in Gauteng, South Africa and work from a fully operable Home-Based Office, including full Internet, Email, Fax and Telephone services.

How much do you charge for your services?

Rates for work to be executed will be negotiated with the client depending on the complexity of the work.

What kind of infrastructure do you have?

I operate from my Home-Based Office, and have high speed Internet Access, including 24 hour access to email, fax and telephone.

How do I know that my business and customer details will be safe?

Customer confidentiality is key. When entering into a working relationship with me, I will enter into a legally binding agreement with you which includes relevant non-disclosure clauses. I take all security and privacy issues extremely seriously and stringently insist on the utmost professionalism at all times. In addition to this, before I commence with any work on your behalf you will be asked to complete a questionnaire, which will enable you to highlight/outline any issues you consider to be confidential.

I operate within the adult industry. Can you help me?

Unfortunately I am unable to provide services which require me to work with adult content.

Billing and Payments

What payment methods do you accept?

I accept payments through Cheque, Credit Cards, Direct Deposits, EFT or PayPal.

What credit cards do you accept?

I accept MasterCard, Visa, and American Express (PayPal).

Do you offer a free trial?

I do not offer free trials however I do provide a 7 day money-back guarantee under which, if you are not satisfied with my service for any reason then all you need to do is cancel within 7 days of placing your order and I will  refund your fees in full.

FAQ about Virtual Assistants

What is virtual assistant employment?

A lot of people surf the Internet looking for virtual assistant employment. Well the word employment is confusing as you are gainfully employed working as a virtual assistant, but you are not an employee; virtual assistants are self employed business owners, independent contractors.  Being a virtual assistant is a profession, not a job.  

Do virtual assistants earn salaries?

No, as a VA I am self self employed, I charge fees for my services rendered.

What skills do you have as a Virtual Assistant that could benefit my company/organisation?

Well there are specific skills that I can provide depending on your business requirements ie: typing/word processing, event management, report writing, administration, database development and management, resume writing, website design, etc. I have 20 years 'bricks and mortar' office experience behind me, I also have computer savvy, and am able to work unsupervised and independently. I am a self motivator, have great grammar, spelling, language and communication skills.

Is the virtual assistant industry growing?

Yes it is. As more businesses use this service, the word spreads, networking spreads the awareness, this industry is growing and growing and is going to explode soon and benefit so many small business owners and entrepreneurs. And with the global financial crisis too, it makes so much more sense to use the services of a VA, so we are a great recession proof business.

Who uses the services of a virtual assistant?

All sorts of businesses and individuals. Micro, small, large businesses. Micro business owners who need to outsource their administrative tasks so that they can concentrate on growing their business, medium sized businesses who don't want to spend money on infrastructure for on-site staff, those who don't want admin hassles with employing staff, payroll, paperwork, etc.